Investor Charter
A. Vision and Mission Statements for Investors
Vision:
Invest with knowledge & safety.
Mission:
To enable every investor to invest in the right investment products based on their needs, monitor their portfolios, access timely research, and achieve financial wellness.
B. Business Activities Undertaken by Investogainer Research for Investors
- Publishing research reports based on our own research activities
- Providing an independent and unbiased view on securities
- Offering transparent recommendations while disclosing any financial interests
- Providing research based on publicly available data and sound analysis
- Conducting annual audits as per regulatory norms
- Ensuring all advertisements adhere to the Advertisement Code for RAs
- Maintaining detailed records of all client interactions, including prospective clients
C. Services Provided to Investors (No Indicative Timelines)
Client Onboarding:
- Sharing detailed terms and conditions of the research services
- Conducting complete KYC for fee-paying clients
Disclosures to Clients:
- Material disclosures regarding business activities, disciplinary history, terms & conditions, risk, and conflicts of interest
- Disclosure of use of AI tools in research, if any
- Disclosure of material conflict in third-party research, with relevant links
- Disclosure of internal conflicts, if any
Service Commitments:
- Equal access to research reports and recommendations
- Strict confidentiality before public release of reports
- Protection of client data and privacy
- Clear timelines for each service and adherence
- Caution notices for complex and high-risk products
- Honest and transparent client communication
- Confidentiality unless legal disclosure is required or client has consented
D. Grievance Redressal Mechanism
1. Filing Complaints with Research Analyst:
- Investors may file grievances directly. We aim to resolve any issues within 21 days of receipt.
2. SCORES – SEBI Grievance Redressal:
- File complaints via SCORES 2.0: https://scores.sebi.gov.in
- First review by RAASB (Research Analyst Administration and Supervisory Body)
- Second review by SEBI
3. Alternative Dispute Resolution:
- If unsatisfied with prior resolution, investors can approach SMARTODR for online conciliation/arbitration.
4. Physical Complaints (if needed):
- Office of Investor Assistance and Education, SEBI Bhavan, Plot No. C4-A, ‘G’ Block, BKC, Bandra (E), Mumbai - 400051
E. Rights of Investors
- Right to Privacy and Confidentiality
- Right to Transparent Practices
- Right to Equitable Treatment
- Right to Adequate and Accurate Information
- Right to Initial and Ongoing Disclosure
- Right to Fair Advertising
- Right to Service Timelines and Parameters
- Right to Redressal and Being Heard
- Right to Exit from Services as per agreed terms
- Right to Clear Warnings on Complex Products
- Additional Rights for Vulnerable or Differently-Abled Investors
- Right to Provide Feedback
- Right Against Unfair Clauses in Agreements
F. Responsibilities and Expectations from Investors Do’s:
- 1. Always deal with SEBI-registered Research Analysts only
- 2. Confirm validity of registration through SEBI’s official site: SEBI Registered RAs
- 3. Carefully read disclosures in research reports
- 4. Pay only through official banking channels and retain valid receipts
- 5. Optionally use CeFCoM (if applicable)
- 6. Refer to RA’s recommendations before investing
- 7. Clarify doubts directly with the RA before acting
- 8. Especially seek clarity when dealing with high-risk or complex financial products
